Refund policy
Return & Refund Policy
Last updated: August 27, 2026
Our Policy At GLOSSED, we take pride in the quality of our bodycare products. Due to the nature of personal care items, we only accept returns if the product is damaged, defective, or incorrect upon delivery.
Eligibility for Returns To be eligible for a return, your item must meet the following conditions:
- The product must be unused and in its original, sealed packaging
- The return request must be made within 7 days of receiving your order
- Proof of purchase (order confirmation or receipt) must be provided
- ⚠️ A clear photo or video of the damaged/defective item is mandatory to process your request
Non-Returnable Items
- Opened or used products
- Items purchased on sale or during promotional offers
- Gift cards
How to Request a Return Contact us within 7 days of delivery at ohhglossed@gmail.com or 0341-2175005 with:
- Your order number
- A description of the issue
- 📸 Clear photos OR 🎥 a short video clearly showing the damage, defect, or incorrect item — without this, we will be unable to process your return request
Our team will review your request and respond within 2–3 business days.
Refunds Once your return is approved and the item is received and inspected, we will process your refund within 5–7 business days. Refunds will be issued via the original payment method or as store credit, at our discretion.
Exchanges We offer exchanges for damaged or defective products only, subject to stock availability.
Shipping Costs for Returns Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong or defective item).
Contact Us 📧 ohhglossed@gmail.com 📞 0341-2175005