Return & Refund Policy

Last updated: August 27, 2026

Our Policy

At GLOSSED, we take pride in the quality of our bodycare products. Due to the nature of personal care items, we only accept returns if the product is damaged, defective, or incorrect upon delivery.

⚠️ Mandatory Unboxing Video Requirement

To be eligible for any return or refund claim, an unboxing video is mandatory. You must record a continuous, unedited video from the moment you open the package until the full contents are revealed. Claims submitted without an unboxing video will not be entertained under any circumstances.

Your unboxing video must clearly show:

The sealed package before opening
The unboxing process from start to finish without any cuts or pauses
The condition of the product(s) upon removal from the packaging
The order slip or packaging label with your order details

Eligibility for Returns

In addition to the unboxing video, your return request must meet the following conditions:

The product must be unused and in its original, sealed packaging
The return request must be made within 7 days of receiving your order
Proof of purchase (order confirmation or receipt) must be provided

Non-Returnable Items

Opened or used products
Items purchased on sale or during promotional offers
Gift cards
Any order where an unboxing video was not recorded

How to Request a Return

Your order number
A description of the issue
🎥 Your unboxing video (mandatory) — without this, your request cannot be processed
📸 Additional photos of the damaged or defective item

Our team will review your request and respond within as soon as possible.

Refunds

Once your return is approved and the item is received and inspected, we will process your refund within 5–7 business days. Refunds will be issued via the original payment method or as store credit, at our discretion.